Measure and improve. Measure and improve. Measure and improve.
Those are words that the team at Televerde has heard for years. The folks who work here are fantastic performers – they get great work done for our clients each and every day. Even though they are already working at very high levels, they always strive to do even better the next time. That’s because we measure our performance so we know where we stand. I generally believe you can’t get better if you don’t know where you crossed the finish line last time.
Just as I say that, I am reminded of some very important “intangibles” that I know are essential to the success of our business – and every business – that are really hard to measure. So, how does a measurement-minded CEO like myself reconcile the need to quantify critical programs like Quality, Innovation, People and Outcomes that are hard to wrap a measuring tape around?
I examined exactly that topic in a recent article I wrote for Business2Community. When I sat back and thought about what it means to focus on intangibles that have the opportunity to influence our business in such an important way, I was able to identify a few key elements that, while not what I consider measurement, help guide us to know if we are succeeding. Some highlights include:
Please read the article and share your thoughts. What are some important parts of your business that you find difficult to measure? Do you have guideposts for them that help you know if you are moving in the right direction? I’m happy to be part of that discussion. You can drop me a line at JimH@Televerde.com.
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Author: Jim Hooker
Jim establishes and guides Televerde’s strategic focus as a premier provider of integrated lead to revenue services. He started the company in 1995 with a mission to help clients solve complex problems through market intelligence and demand generation programs. Since then, the stellar results that consistently exceed their expectations have enabled our long-term relationships with leading B2B tech and non-tech companies. Jim strongly advocates that we provide clients with a second-to-none experience based on extreme customer service and the best return on investment attainable. The goal he sets for the Televerde team is clear: Set the bar on great performance and then continually drive to exceed it. Find me on LinkedIn.