Michelle is a talented and accomplished executive who leads organizations through major change and challenge to profitable growth. A strategic problem-solver who envisions and implements smart solutions throughout all levels of the organization, she is skilled in analyzing business needs and creating innovative programs, processes and strategies that consistently lead to client loyalty and business growth.
Michelle’s role at Televerde includes building a new Client Success Department whose primary focus will be to enhance customer loyalty by understanding and aligning Client expectations and requirements and requirements in order build sales and marketing campaigns that contribute to the client’s revenue. She has expertise in analyzing business needs, developing sales and operations processes, creating demand creation campaigns, account planning, pipeline acceleration, market analysis and collaborating with Sales teams on the development of account strategies and client relationship management.
Michelle has a BS in Business & Marketing from the University of Phoenix and an MBA from Arizona State University’s W.P. Carey School of Business. She is a member of the National Association of Women MBA’s, is a Certified Auditor and Quality Coordinator for ISO 9001, Certified Analyst for Predictive Index and is certified by SiriusDecisions in the Foundations of Demand Creation. Her training includes Miller Heimen’s Strategic Selling and Conceptual Selling, Selling to VITO, and The Complex Sale. Michelle is also an active leader of several Televerde corporate social responsibility initiatives. She is a marathon runner and an avid snow skier and resides in Phoenix with her husband Chris and has two sons.
