TRUSTe
Collection of Personal Data
Disclosure and Processing of Personal Data
Your Rights
Where Televerde uses My Personal Data based on the Law
Lawful Basis for Processing Personal Data
Protection of your Personal Data
Your California Privacy Rights
Our commitment to Data Protection
Changes to This Privacy Policy

Cookies

Televerde uses “cookies,” small text files that can be read by a web service in the domain that put the cookie on your hard drive. We may use cookies to store your preferences and settings; help with my account sign-in, provide targeted ads; and analyze site operations. Learn more here.

LAST UPDATED: March 23, 2018

 

Your privacy is of the utmost importance to us and we want to be transparent about the personal data we collect, why we collect it, how we collect it, and how we share it. We also want you to understand your rights and choices regarding processing, access, correction, and deletion of personal data about you.

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General Information

When does this Privacy Notice apply? 

This Privacy Notice applies to Personal Data you provide to Televerde or which is derived from the Personal Data as outlined below. This Privacy Notice does not apply to any links to third parties’ websites and/or services, such as Client or other third-party websites, applications, or widgets you may encounter when you use our products and services and/or the Site. We encourage you to carefully familiarize yourself with privacy policies applicable to any websites and/or services operated by third parties. Please be aware we are not responsible for the privacy practices of any third parties. The use of any information that is gathered by cookies or other web tracking technologies is subject to the disclosures.

Data Controller and/or Data Processor

The data controller of www.televerde.com is Pegasus Research Group, LLC. 4636 E University Dr. Suite 150 Phoenix, AZ 85034, USA dba “Televerde”. The Pegasus Research Group’s data protection officer is Steven Barrett at dpo@televerde.com.

Information We May Collect from You

Collection of Personal Data

When you use the Site or our products and services, we may collect the following information that you provide to us and which may constitute personal data:

Information You Provide to Us:

(i) First and Last Name;
(ii) Username;
(iii) Business Address;
(iv) Business Email address; and
(v) Business Telephone number.

Moreover, if you contact us or when we contact you, a record of this correspondence may be kept.

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Disclosure and Processing of Personal Data

The personal data we collect from you automatically or from third parties may be sold, leased, rented, or otherwise disclosed in the following manner:

What does Televerde do with my Personal Data?

Televerde will process the Personal Data provided hereunder only as set out in this Privacy Notice. Further information can be found in the sections below.  Where the processing of your Personal Data is based on a statutory permission, you can find information on which Personal Data Televerde is processing or using for which purposes in the sections below . Where consent for the processing of your Personal Data is required you can find further information below.

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Your Rights

Right to Rectification
You can request from Televerde at any time information about which Personal Data Televerde processes about you and the correction or deletion of such Personal Data. Televerde will respond to all initial inquiries within a 10-day time period of a data subject access, correction and deletion request. In addition, Televerde will respond within a 30-day time period to all data subject requests with a resolution and/or reason for refusal.

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Where Televerde uses My Personal Data based on the Law

In the following cases, Televerde is permitted to process your Personal Data under the applicable data protection law.

Provide requested products or services

If you contract services from Televerde, Televerde will use the Personal Data you provide (usually your name, email address, telephone number, company name, address, and your job title) to provide the requested services. This may include taking the necessary steps prior to entering into the contract, responding to your related inquiries, and providing you service support. This may also include conversation data you may trigger via the chat functionalities on Televerde.com or other local Televerde web presences, contact forms, emails, or telephone. In this Privacy Notice, “products and services” includes (access to) Televerde’s web services, offerings, other content, non-marketing related newsletters, whitepapers, tutorials, trainings and events.

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Lawful Basis for Processing Personal Data

Televerde’s Legitimate Business interest

Each of the use cases below constitutes a legitimate interest of Televerde to process or use your Personal Data.

TeleProspecting for Televerde and/or on behalf of our Customers

Televerde may process your personal data on behalf of our customers in order to meet our contractual obligations. We will only process your personal data based on relevant and similar interests to our Customers or Televerde’s products/Services.

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Where Televerde uses My Personal Data based on My Consent

In the following cases Televerde will only use your Personal Data as further detailed below after you have granted your prior consent into the relevant processing operations. You can access and make modifications to your communication preferences here at any time.

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Protection of your personal data

Security of your personal data

Televerde is committed to protecting the security of your personal data. We use industry standard security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on systems that have limited access and are controlled by technology controls i.e. Security levels.

Protecting Information About You

PROTECTING YOUR USERNAME AND PASSWORD FROM UNAUTHORIZED ACCESS IS YOUR RESPONSIBILITY. While we use commercially reasonable security measures to prevent unauthorized persons from accessing our files or tampering with the Site, we cannot guarantee that these efforts will always be successful. WE DO NOT REPRESENT, WARRANT, OR GUARANTEE THAT OUR SAFEGUARDS WILL PROTECT THE PERSONAL DATA ABOUT YOU. PERSONAL DATA ABOUT YOU MAY BE ACCESSED AND VIEWED BY OTHER INTERNET USERS, WITHOUT YOUR KNOWLEDGE AND PERMISSION, WHILE IN TRANSIT TO OR FROM US. WE CANNOT AND DO NOT ENSURE, REPRESENT, WARRANT, OR GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT THROUGH THE SITE.

Your California Privacy Rights

California law permits users that are residents of California to request the following information regarding our disclosure of their personal information to third parties for those third parties’ direct marketing purposes (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year; (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year; and (iii) examples of the products or services marketed (if we have that information). If you are a California resident and would like to make such a request, please email us at privacy@televerde.com.

Our commitment to Data Protection

European Union and Switzerland Origin Data

Televerde participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.  We are committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov]

Televerde is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  Televerde complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Televerde is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including for purposes of meeting national security or law enforcement requirements.

Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Changes to This Privacy Policy

We may update this Privacy Notice from time to time to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. You can tell when changes have been made to the Privacy Notice by referring to the “Last Updated” legend on top of this page.

How You Can Contact Us:

If have any questions about this policy or any of the above, please email us at: privacy@televerde.com.

Televerde United States HQ
4636 E University Drive Suite #150
Phoenix, AZ 85304
Data Protection Officer: Steven Barrett
Email: dpo@televerde.com

Televerde European HQ
3rd Floor; 53 Bothwell Street
Glasgow G2 6TS United Kingdom

Televerde Australian HQ
5th Floor, 171 Collins Street
Melbourne, 3000, Australia

Televerde Argentina SRL
Figueroa Alcorta 185 Piso:11 Dpto:B
Cuidad De Cordoba SUR
5000 Cordoba