Pegasus Research Group, LLC dba Televerde, and its affiliates (Televerde“, “we“, “us“) provide sales and marketing solutions to help our clients’ businesses accelerate sales and generate revenue (“Clients”), and to help third parties learn about and decide to purchase our Clients’ products and services (“Prospects”).
This Privacy Notice applies to all Televerde branded products and services and the website located at www.televerde.com (the “Site”) and sets out the basis on which any personal data we collect from you, or that you provide to us, will be handled by us.
Personal data is defined as “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. We may process personal data about the Site visitors, as well as individuals representing Clients and Prospects.
When does this Privacy Notice apply?
This Privacy Notice applies to Personal Data you provide to Televerde or which is derived from the Personal Data as outlined below. This Privacy Notice does not apply to any links to third parties’ websites and/or services, such as Client or other third-party websites, applications, or widgets you may encounter when you use our products and services and/or the Site. We encourage you to carefully familiarize yourself with privacy policies applicable to any websites and/or services operated by third parties. Please be aware we are not responsible for the privacy practices of any third parties. The use of any information that is gathered by cookies or other web tracking technologies is subject to the disclosures.
Data Controller and/or Data Processor
The data controller of www.televerde.com is Pegasus Research Group, LLC. 4636 E University Dr. Suite 150 Phoenix, AZ 85034, USA dba “Televerde”. The Pegasus Research Group’s data protection officer is Steven Barrett at email@example.com.
When you use the Site or our products and services, we may collect the following information that you provide to us and which may constitute personal data:
Information You Provide to Us:
(i) First and Last Name;
(iii) Business Address;
(iv) Business Email address; and
(v) Business Telephone number.
Moreover, if you contact us or when we contact you, a record of this correspondence may be kept.
Information Collected Automatically
The software used on the Site may automatically collect the following information from you that may constitute personal data:
(i) Your Internet Protocol (“IP“) address;
(ii) Device ID numbers such as Apple Advertising ID;
(iii) Your location in accordance with the privacy settings of the device used to access the Site or our products and services; and
(iv) Information about your Site browsing activity such as your browser type, Internet service provider (ISP), referring/exit pages, the files viewed on the Site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.
Information Received From Third Parties
We may collect the following information from third parties, such as Clients, from publicly available websites and other sources, and from third party data providers that may, in certain circumstances, constitute personal data:
(i) First name, Last name, Email address and other contact information for individuals representing Prospects; and
(ii) Social media profiles
Cookies and Other Analytics Technologies
We may place a “cookie” on the hard drive of the device that you use to access the Site. Cookies are text files that are saved on the hard drive of your device by means of your browser, enabling us to recognize your browser for purposes such as saving your preferences and directing relevant content to you. If applicable, our advertising providers may also transmit cookies to your browser, application, or device on our behalf when you click on ads that appear on the Site. Clicking on a link to a third-party website from the Site may also allow that third party website to transmit cookies to you, if any. Most of the currently available browsers give you the option of managing cookies by, for example, disabling them entirely, accepting them individually, and deleting saved cookies from your hard drive. We would like to remind you that if you completely disable cookies on your browser, you might not be able to use some features of the Site.
We may also use pixel tags on the Site. A pixel tag, also known as a web beacon or clear GIF, is an invisible pixel that is placed on websites. When you access a website where a pixel tag is deployed, the pixel tag may generate a generic notice of the visit and permit the website provider to set or read cookies. Pixel tags are used in combination with cookies to track the activity on a website by a particular browser on a particular device.
Finally, Google Analytics is an element of the Site. By using cookies, Google Analytics collects and stores data such as time of visit, pages visited, time spent on each page of the website, the IP address, and the type of operating system used in the devices used to access the Site. By using a browser plugin provided by Google, you can opt out of Google Analytics.
Links to other websites
This website may contain links to foreign (meaning non- Televerde Group companies) websites. Televerde is not responsible for the privacy practices or the content of websites outside the Televerde Group of companies. Therefore, we recommend that you carefully read the privacy statements of such foreign sites.
The personal data we collect from you automatically or from third parties may be sold, leased, rented, or otherwise disclosed in the following manner:
What does Televerde do with my Personal Data?
Televerde will process the Personal Data provided hereunder only as set out in this Privacy Notice. Further information can be found in the sections below. Where the processing of your Personal Data is based on a statutory permission, you can find information on which Personal Data Televerde is processing or using for which purposes in the sections below . Where consent for the processing of your Personal Data is required you can find further information below.
Disclosure of personal data
(i) To our Clients in connection with the products and services we provide to them including for outbound marketing efforts;
(ii) To service providers, such as payment processors and data storage service providers, which enable us to provide the Site and our products and services to you;
(iii) To public authorities, such as law enforcement, if we are legally required to so or if we need to protect our rights or the rights of third parties;
(iv) To service providers, such as data and marketing analysis companies;
(v) To advertisers in accordance with applicable laws; and
(vi) To public authorities, such as law enforcement, if we are legally required to do so or if we need to protect our rights or the rights of third parties
Moreover, we may disclose information to third parties in an aggregate format which does not constitute personal data and does not allow the direct identification of individuals.
Duration of processing of Personal Data
Where Televerde is processing and using your Personal Data as permitted by law or under your consent, Televerde will store your Personal Data:
(i) only for as long as is required to fulfill the purposes set out below or
(ii) until you object to Televerde’s use of your Personal Data (where Televerde has a legitimate interest in using your Personal Data),
(iii) until you withdraw your consent (where you consented to Televerde using your Personal Data), or
(iv) further processing for archiving purposes in the public interest, scientific or historical research purposes.
However, where Televerde is required by mandatory law to retain your Personal Data longer or where your Personal Data is required for Televerde to assert or defend against legal claims, Televerde will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled.
Why am I required to provide Personal Data?
As a general principle, your granting of any consent and your provision of any Personal Data hereunder is entirely voluntary; there are generally no detrimental effects on you if you choose not to consent or to provide Personal Data. However, there are circumstances in which Televerde cannot take action without certain Personal Data, for example where this Personal Data is required to provide you the necessary services. In these cases, it will unfortunately not be possible for Televerde to provide you with what you request without the relevant Personal Data.
Where will my Personal Data be processed?
As part of a global group of companies, Televerde has affiliates and third-party service providers within as well as outside of the European Economic Area (the “EEA”). As a consequence, whenever Televerde is using or otherwise processing your Personal Data for the purposes set out in this Privacy Notice, Televerde may transfer your Personal Data to countries outside of the EEA including to such countries in which a statutory level of data protection applies that is not comparable to the level of data protection within the EEA. Whenever such transfer occurs, it is based on the Inter-Company agreements in order to contractually provide that your Personal Data is subject to a level of data protection that applies within the EEA.
Right to Rectification
You can request from Televerde at any time information about which Personal Data Televerde processes about you and the correction or deletion of such Personal Data. Televerde will respond to all initial inquiries within a 10-day time period of a data subject access, correction and deletion request. In addition, Televerde will respond within a 30-day time period to all data subject requests with a resolution and/or reason for refusal.
Right to be forgotten
You can request Televerde delete your Personal Data they have only if there is no statutory obligation or prevailing right of Televerde to retain it. Kindly note, that if you request that Televerde delete your Personal Data, you will not be able to continue to use any Televerde service that requires Televerde’s use of your Personal Data where applicable.
Right to Data Portability
If Televerde uses your Personal Data based on your consent or to perform a contract with you, you may further request from Televerde a copy of the Personal Data you have provided. In this case, please contact firstname.lastname@example.org and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the Personal Data is to be sent to you or another recipient. Televerde will carefully consider your request and discuss with you how it can best fulfill it.
Right to restrict processing
Furthermore, you can request from Televerde the restriction of your Personal Data from any further processing in any of the following events: (i) you state the Personal Data Televerde has about you is incorrect, (but only for as long as Televerde requires to check the accuracy of the relevant Personal Data), (ii) there is no legal basis for Televerde processing your Personal Data and you demand that Televerde restricts your Personal Data from further processing, (iii) Televerde no longer requires your Personal Data but you claim that you require Televerde to retain such data in order to claim or exercise legal rights or to defend against third party claims; (iv) for archiving purposes in the public interest, scientific or historical research purposes. or (v) in case you object to the processing of your Personal Data by Televerde (based on Televerde’s legitimate interest) for as long as it is required to review as to whether Televerde has a prevailing interest or legal obligation in processing your Personal Data.
Right to object
You may object to Televerde using Personal Data for the above purposes at any time by updating your preferences here or opt out of all communication. If you do so, Televerde will cease using your Personal Data for the above purposes (that is to say, under a legitimate interest) and will update it in our systems unless Televerde is permitted to use such Personal Data for another purpose set out in this Privacy Notice or Televerde determines and demonstrates a compelling legitimate interest to continue processing your Personal Data.
Right to lodge a complaint
If you believe that Televerde is not processing your Personal Data in accordance with the requirements set out herein or applicable EEA data protection laws, you can at any time lodge a complaint by sending your complaint to email@example.com, with the data protection authority of the EEA country in which you live or through our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
In the following cases, Televerde is permitted to process your Personal Data under the applicable data protection law.
Provide requested products or services
If you contract services from Televerde, Televerde will use the Personal Data you provide (usually your name, email address, telephone number, company name, address, and your job title) to provide the requested services. This may include taking the necessary steps prior to entering into the contract, responding to your related inquiries, and providing you service support. This may also include conversation data you may trigger via the chat functionalities on Televerde.com or other local Televerde web presences, contact forms, emails, or telephone. In this Privacy Notice, “products and services” includes (access to) Televerde’s web services, offerings, other content, non-marketing related newsletters, whitepapers, tutorials, trainings and events.
With regard to marketing-related types of communication (i.e. emails, phone calls, direct mail and social media), Televerde will (i) where legally required only provide you with such information after you have opted in (ii) provide you the opportunity to opt out if you do not want to receive further marketing-related types of communication from us and/or (iii) where sending marketing related communication falls under our legitimate business interest for processing. You can opt out of these at any time or update your preferences based on what you want to hear from us about, please follow the link here to do so.If you are an individual representing a Client
We use personal data about you for the following purposes: (i) to help us market the Client’s products and services to a Prospect on the Client’s behalf; (ii) to provide support to you regarding your MyAccount information available on the Site or placement of Client orders for our services, to provide services to the Client, and to provide information to the Client relating to our products and services; and (iii) to send you and the Client notifications, offers, surveys, and promotions, where you have consented to be contacted for such purposes.
If you are an individual representing a Prospect
We may use personal data about you for the following purposes: (i) to send you notifications, offers, and promotions regarding our Clients’ products and services on behalf of our Clients; (ii) to provide services and support to you and the Prospect relating to our products and services, as well as our Clients’ products and services; and (iii) to send you and the Prospect other notifications, offers, and promotions, where you have consented to be contacted for such purposes.
Moreover, we may use personal data about you for the following purposes:
(i) to communicate with you;
(ii) to prevent and investigate fraud and other misuses;
(iii) to protect our rights and/or our property;
(iv) to aggregate data; and
(v) to improve our products and services and your experience interacting with Televerde.
Furthermore, you acknowledge any information required to track your choices regarding the processing or use of your Personal Data or receipt of marketing materials (that is to say, depending on the country in which the relevant Televerde Group company operates, whether you have expressly consented to or opted out of receiving marketing materials) may be stored and exchanged between members of the Televerde Group as required to ensure compliance.
Each of the use cases below constitutes a legitimate interest of Televerde to process or use your Personal Data.
TeleProspecting for Televerde and/or on behalf of our Customers
Televerde may process your personal data on behalf of our customers in order to meet our contractual obligations. We will only process your personal data based on relevant and similar interests to our Customers or Televerde’s products/Services.
Questionnaires and surveys
Televerde may invite you to participate in questionnaires and surveys. These questionnaires and surveys will be generally designed in a way that they can be answered without any Personal Data. If you nonetheless enter Personal Data in a questionnaire or survey, Televerde may use such Personal Data to improve its products and services.
Recording of calls and chats for quality improvement purposes
In case of telephone calls or chat sessions, Televerde does record such calls (after informing you accordingly during that call) or chat sessions in order to improve the quality of our Customers and Televerde services.
Keep you up-to-date/request feedback
Within an existing business relationship between you and Televerde, Televerde may inform you, where permitted in accordance with local laws, about its products or services (including webinars, seminars or events) which are similar or relate to such products and services you have already purchased, used or may have been interested in from Televerde. Furthermore, where you have purchased products or services from Televerde, Televerde may contact you for feedback regarding the improvement of the service we provided.
In the following cases Televerde will only use your Personal Data as further detailed below after you have granted your prior consent into the relevant processing operations. You can access and make modifications to your communication preferences here at any time.
News about Televerde’s Products and Services
Subject to a respective provision and your consent, Televerde may use your name, email and postal address, telephone number, job title and basic information about your employer (name, address, and industry) as well as an interaction profile based on prior interactions with Televerde (prior purchases, events in order to keep you up to date on the latest product announcements, special offers, and other information about Televerde’s services (including marketing-related newsletters).
Forwarding your Personal Data to other Televerde companies
Televerde may transfer your Personal Data to other entities within the Televerde Group. The current list of Televerde Group entities is listed below and on our website. In such cases, these entities will then use the Personal Data for the same purposes and under the same conditions.
Right to withdraw consent
You may at any time withdraw a consent granted by visiting our preference center here to change what you hear from us about or by opting out of all communication from Televerde. In case of withdrawal, Televerde will not process Personal Data subject to this consent any longer unless legally required to do so. In case Televerde is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of personal data by Televerde up to the point in time of your withdrawal.
Requirements to Protect Children’s Privacy
We do not intend for our services which support our clients or our own marketing to used, accessed or stored by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about a child, please contact at firstname.lastname@example.org.
Security of your personal data
Televerde is committed to protecting the security of your personal data. We use industry standard security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on systems that have limited access and are controlled by technology controls i.e. Security levels.
Protecting Information About You
PROTECTING YOUR USERNAME AND PASSWORD FROM UNAUTHORIZED ACCESS IS YOUR RESPONSIBILITY. While we use commercially reasonable security measures to prevent unauthorized persons from accessing our files or tampering with the Site, we cannot guarantee that these efforts will always be successful. WE DO NOT REPRESENT, WARRANT, OR GUARANTEE THAT OUR SAFEGUARDS WILL PROTECT THE PERSONAL DATA ABOUT YOU. PERSONAL DATA ABOUT YOU MAY BE ACCESSED AND VIEWED BY OTHER INTERNET USERS, WITHOUT YOUR KNOWLEDGE AND PERMISSION, WHILE IN TRANSIT TO OR FROM US. WE CANNOT AND DO NOT ENSURE, REPRESENT, WARRANT, OR GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT THROUGH THE SITE.
California law permits users that are residents of California to request the following information regarding our disclosure of their personal information to third parties for those third parties’ direct marketing purposes (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year; (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year; and (iii) examples of the products or services marketed (if we have that information). If you are a California resident and would like to make such a request, please email us at email@example.com.
European Union and Switzerland Origin Data
Televerde participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov]
Televerde is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Televerde complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Televerde is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including for purposes of meeting national security or law enforcement requirements.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
We may update this Privacy Notice from time to time to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. You can tell when changes have been made to the Privacy Notice by referring to the “Last Updated” legend on top of this page.
How You Can Contact Us:
If have any questions about this policy or any of the above, please email us at: firstname.lastname@example.org.
Televerde United States HQ
4636 E University Drive Suite #150
Phoenix, AZ 85304
Data Protection Officer: Steven Barrett
Televerde European HQ
3rd Floor; 53 Bothwell Street
Glasgow G2 6TS United Kingdom
Televerde Australian HQ
5th Floor, 171 Collins Street
Melbourne, 3000, Australia
Televerde Argentina SRL
Figueroa Alcorta 185 Piso:11 Dpto:B
Cuidad De Cordoba SUR
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