TRUSTe
Information We May Collect From You
The Purpose for Which We Use The Personal Data
How We Disclose Personal Data
Your Rights
Other Important Privacy Information
Changes to This Privacy Policy
How You Can Contact Us

Cookies

Televerde uses “cookies,” small text files that can be read by a web service in the domain that put the cookie on your hard drive. We may use cookies to store your preferences and settings; help with my account sign-in, provide targeted ads; and analyze site operations. Learn more here.

LAST UPDATED: JULY 11, 2017

 

Your privacy is of the utmost importance to us and we want to be transparent about the personal data we collect, why we collect it, how we collect it, and how we share it. We also want you to understand your rights and choices regarding use, access and correction of personal data about you. We encourage you to read the summaries below and to click on “Learn More” if you’d like more information on a topic below in our Privacy Policy. Pegasus Research Group, LLC dba Televerde, and its affiliates (Televerde“, “we“, “us“) provide sales and marketing solutions to help our clients’ businesses accelerate sales and generate revenue (“Clients”), and to help third parties learn about and decide to purchase our Clients’ products and services (“Clients”).

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Information We May Collect From You

When you use the Televerde site or our products and services, we may collect the following information that you provide to us and which may constitute personal data:

  • Name;
  • Username;
  • Address;
  • Email address; and
  • Telephone number.

Moreover, if you contact us or when we contact you, a record of this correspondence may be kept.

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The Purpose for Which We Use The Personal Data

If you are an individual representing a Client, we use personal data about you for the following purposes:

  • To help us market the Client’s products and services to a Prospect on the Client’s behalf;
  • To provide support to you regarding your MyAccount information available on the Site or placement of Client orders for our services, to provide services to the Client, and to provide information to the Client relating to our products and services; and
  • To send you and the Client notifications, offers, surveys, and promotions, where you have consented to be contacted for such purposes


If you are an individual representing a Prospect, we may use personal data about you for the following purposes:

  • To send you notifications, offers, and promotions regarding our Clients’ products and services on behalf of our Clients;
  • To provide services and support to you and the Prospect relating to our products and services, as well as our Clients’ products and services; and
  • To send you and the Prospect other notifications, offers, and promotions, where you have consented to be contacted for such purposes.


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How We Disclose Personal Data


The personal data we collect may be sold, leased, rented, or otherwise disclosed in the following manner:

  • To our Clients in connection with the products and services we provide to them including for outbound marketing efforts;
  • To service providers, such as payment processors and data storage service providers, which enable us to provide the Site and our products and services to you;
  • To public authorities, such as law enforcement, if we are legally required to so or if we need to protect our rights or the rights of third parties; and
  • To our subsidiaries and affiliates; or a subsequent owner, co-owner or operator of Televerde or the Site and their advisors in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our stock and/or assets, bankruptcy or other insolvency proceeding, or other corporate reorganization, in accordance with this Privacy Policy.

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Your Rights

You have the following rights with respect to the personal data we hold about you:

  • The right to know what personal data we hold about you: If you would like to know what personal data we hold about you, please contact us at privacy@televerde.com. We will respond to your request within a reasonable timeframe.
  • The right to have incomplete, incorrect, outdated, or unnecessary personal data corrected, deleted, or updated. The easiest way to correct, delete, or update the personal data you have provided to the us is to send an email to privacy@televerde.com. If you have additional questions regarding the correction, deletion, or updating of the personal data we hold about you, please contact us at privacy@televerde.com. We will respond to your request within a reasonable timeframe.
  • The right to opt-out of receiving our email newsletters or other information at any time by following the relevant unsubscribe process outlined in the applicable email or newsletter. Please be aware that our emails may include important or useful information about your Televerde services, including information about your account. We will respond to your request within a reasonable timeframe.
  • The right to opt out of the use, disclosure, or collection of certain data by us or by third parties, including personal data and non-personal data, by sending communication to privacy@televerde.com.

In some instances Televerde has no direct relationship with the individuals whose personal data it processes. An individual
who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to Televerde’s Client
(the data controller).

Other Important Privacy Information

Below you will find additional privacy information you may find important:

Protecting Information About You

PROTECTING YOUR USERNAME AND PASSWORD FROM UNAUTHORIZED ACCESS IS YOUR RESPONSIBILITY. While we use commercially reasonable security measures to prevent unauthorized persons from accessing our files or tampering with the Site, we cannot guarantee that these efforts will always be successful. WE DO NOT REPRESENT, WARRANT, OR GUARANTEE THAT OUR SAFEGUARDS WILL PROTECT THE PERSONAL DATA ABOUT YOU. PERSONAL DATA ABOUT YOU MAY BE ACCESSED AND VIEWED BY OTHER INTERNET USERS, WITHOUT YOUR KNOWLEDGE AND PERMISSION, WHILE IN TRANSIT TO OR FROM US. WE CANNOT AND DO NOT ENSURE, REPRESENT, WARRANT, OR GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT THROUGH THE SITE.

Retaining Data

We may retain personal data about you for as long as your MyAccount is active or as needed to provide you our products and services, to comply with our legal obligations, to resolve disputes and to enforce our agreements.

Your Rights

International Transfers of Personal Data

The Site and/or our products and services may be hosted on servers located in countries outside your own country. The laws applicable to the protection of personal data in such countries may be different from those applicable in your home country. In particular, if you are located within the European Union (the “EU,”), please note that personal data collected by us may be transferred outside the EU/ European Economic Area (the “EEA”). YOU CONSENT TO PERSONAL DATA ABOUT YOU BEING TRANSFERRED OUTSIDE YOUR OWN COUNTRY AND, WHERE APPLICABLE, OUTSIDE THE EU AND/OR EEA.

European Union and Switzerland Origin Data

Televerde participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov] Televerde is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Televerde complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Televerde is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including for purposes of meeting national security or law enforcement requirements. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Your California Privacy Rights

California law permits users that are residents of California to request the following information regarding our disclosure of their personal information to third parties for those third parties’ direct marketing purposes (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year; (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year; and (iii) examples of the products or services marketed (if we have that information). If you are a California resident and would like to make such a request, please email us at privacy@televerde.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. You can tell when changes have been made to the Privacy Policy by referring to the “Last Updated” legend on top of this page.

How You Can Contact Us

If have any questions about this policy or any of the above, please email us at privacy@televerde.com You may contact us
by mail at:

Televerde United States Headquarters
4636 E University Drive Suite #150
Phoenix, AZ 85304

Televerde European Headquarters
3rd Floor; 53 Bothwell Street
Glasgow G2 6TS
United Kingdom