Sales Opportunities from Web Chat
- Create, discover, capture and accelerate new sales opportunities
- Deliver a personal connection with customers and prospects visiting your web site
- Provide real-time customer service and fulfillment of information requests
Nearly 2% of your web site visitors are willing to engage in web chats. Repeat visitors to your web site are 64% more likely to engage in a web chat interaction. The median percentage of web site visitors who accept your proactive invitations to chat is 6%. Web chatters are 4 times more likely to convert to new business than web site visitors who don’t chat.
Source: BoldChat
Televerde’s Web Chat Solution (powered by BoldChat) is a turnkey, easy, on-demand service that provides you with high-value sales opportunities to connect with your customers and prospects when they want to talk with you. Our skilled Web Chat Agents manage all of your web-based dialogues and can immediately transfer hot sales opportunities to your sales team as they occur.
Key Business Benefits
- Create, discover, capture and accelerate new sales opportunities before your competitors do
- Deliver a more personal connection with current and prospective customers who visit your web site
- Fulfill information requests and personalized customer service in real-time
- Enable multiple positive brand experiences for your customers and sales opportunities when they’re ready to have these experiences
Standard Features
- Easy to install web chat code to place on multiple pages of your web site
- Fully customizable chat buttons and screens stylized to match your brand
- Proactive chat invitations to all your web site visitors and sales opportunities
- Robust, intuitive activity reporting and chat session notes/transcripts
- Dedicated Web Chat Agents trained to handle a variety of web-based customer dialogues
- Personalized and standardized responses for a variety of sales information and other requests
- Expedited transfers of hot sales opportunities to your sales team
- Scalable to handle as few or as many web chat sessions that occur
- Economical investment based on number of Web Chat Agents needed and chat volume
- Easy integration with other Televerde demand creation and nurturing services
