James H. Hooker

President & CEO

@HookerJimh

LinkedIn Profile

In 1995, James Hooker’s entrepreneurial spirit led him to develop Televerde to help companies fill their sales pipelines and marketing funnels through insights and demand generation teleservices. Jim has set an extreme customer service culture and an always get better attitude to deliver results for clients. Prior to Televerde, Jim served as President and COO of Pacific Corp Capital, Executive Vice President for Pacific Atlantic and President and CEO of Ceres Capital Corp. He has been a world-class novice bridge player in the American Contract Bridge League, and was voted “The Best Parent Fan” in support of his son Joey’s Big Red Cornell wrestling team.

"Continuous improvement is better than delayed perfection."

Mark Twain

Vince Barsolo

Senior VP of Operations

Vince Barsolo joined Televerde in 1997 in the role of Call Center Supervisor where, as a star performer, he quickly rose through the ranks. Vince is a customer experience expert and leads all contact center operations and training. His career highlights include creating sales networks, launching contact centers and leading key account relationships. Vince enjoys escaping to his cabin in Prescott, Arizona, golfing and supporting his favorite sports team.

“You may say I'm a dreamer, but I'm not the only one. I hope someday you'll join us. And the world will live as one.”

John Lennon

Michelle Cirocco

Head of Marketing

@MCirocco

LinkedIn Profile

Joining Televerde in 1997, Michelle Cirocco now leads the Marketing department. Michelle is a strong customer champion with a tireless commitment to demand generation excellence and best practices. She is a member of the National Association of Women MBA’s, and is certified by SiriusDecisions. Michelle also leads several Televerde corporate social responsibility initiatives. She is married with two sons and loves running and snow skiing.

"You have brains in your head. You have feet in your shoes. You can steer yourself in any direction you choose. You're on your own, and you know what you know. And you are the guy who'll decide where to go."

Theodore Seuss Geisel

Jim Thorburn

Chief Sales Officer

Jim Thorburn joined Televerde as its Chief Sales Officer in 2016.  He is a strong customer advocate who is responsible for leading global sales initiatives for Televerde's growing, world-class sales organization.  With his 30+ years of executive experience in private equity, public and private companies, Jim has demonstrated leadership in a number of industries including technology, automotive and alternative energy.  He enjoys golfing, skiing, cycling, exercising, theatre, museums, Charles Rennie Macintosh and Frank Lloyd Wright, reading Scottish Crime and enjoying a malt whisky on a wet, windy day in Scotland.

“The harder I practice the luckier I get.”

Gary Player

Lynne Oldham

Chief People Officer

@OldhamLynne

LinkedIn Profile

Lynne Oldham is the Vice President of Organizational Development and joined Televerde in 2017. Lynne has transformed HR teams into value-added business partners by focusing on developing people, organizational capabilities and competitive growth. Prior to Televerde, Lynne held HR leadership roles at Driscoll’s, BNP Paribas and her own consulting company. Lynne enjoys painting, pilates, playing with her 2 dogs and hanging with her wonderful family and 5 grandkids.

"You are here not merely to make a living. You are here to enable the world to live more amply with greater vision and with a finer spirit of hope and achievement. You are here to enrich the world. You impoverish yourself if you forget this errand."

Woodrow Wilson

Nathan Perry

VP of Client Success

@nathanperry_6

LinkedIn Profile

Nathan Perry joined Televerde in 2014 and leads the client success team dedicated to delivering tremendous value and insights to our clients. He has held numerous sales and marketing leadership roles and founded a sports technology company with products worn by professional baseball players. Nathan plays competitive baseball and enjoys hiking and spending time with his wife and three children.

“Stay away from negative people, they have a problem for every solution.”

Albert Einstein

Lindsey Perry

Head of IT

LinkedIn Profile

Lindsey joined Televerde in 2015 as the Head of IT to lead our Information Technology, Business Intelligence and Data Operations. Lindsey is a customer minded IT leader with over 15 years of experience planning, developing and implementing information systems that drive change and enable strategy. Prior to Televerde, Lindsey led strategic systems and data oriented solutions at Xerox and Insight. She enjoys family adventures with her husband and three kids and sunrises on the jogging trail.

"Some succeed because they are destined to, but most succeed because they are determined to."

Henry Van Dyke

Jenny Yang

Senior Director of Finance & Accounting

Jenny Yang, Senior Director of Finance & Accounting, joined Televerde in 2016. Jenny brings a wealth of international finance experience and knowledge to the team. Prior to joining Televerde, Jenny spent 11 years in Beijing, China. For ten of those years Jenny worked in various financial roles for United Family Healthcare (UFH), most recently serving as VP of Revenue Operations. In this role, Jenny led the revenue ops finance group across UFH with emphasis over all frontline finance operations, budgeting, forecasting, insurance relationships and reporting. Jenny continues to serve on a volunteer basis as Board Trustee & Treasurer for UFH’s charity-arm – the United Foundation for China’s Health (UFCH). Jenny has previously held finance positions with Raytheon and General Motors.

Jenny obtained her MBA in International Financial Management from Arizona’s own Thunderbird, School of International Management in 2004 and her BBA in International Finance & Marketing from the University of Miami in 1996.

“They're certainly entitled to think that, and they're entitled to full respect for their opinions... but before I can live with other folks I've got to live with myself. The one thing that doesn't abide by majority rule is a person's conscience.”

Harper Lee, To Kill a Mockingbird

Morgan Jones

General Manager Europe

@mpjones58

LinkedIn Profile

Morgan Jones is an accomplished B2B sales, marketing and demand generation leader, bringing a keen understanding of inside sales and demand generation to Televerde. Most recently he was the Senior Director of Demand Generation for SAP, and has held demand generation and inside sales roles at IBM, Vignette Inc., and CA, Inc.

"There is a principle which is a bar against all information, which is proof against all arguments, and which cannot fail to keep a man in everlasting ignorance—that principle is contempt prior to investigation."

Herbert Spencer

Michel Stutz

Head of Operations, APAC

LinkedIn Profile

Michel Stutz joined Televerde in November 2017 as Head of Operations for the Asia Pacific (APAC) region. His 18 years of global omnichannel contact centre experience provide the executive leadership to lead Televerde’s expansion to the region. Prior to Televerde, Michel built his expertise in inbound, outbound, B2C and B2B omnichannel services with Lufthansa Airlines. He grew up in South Africa, speaks fluent English, German, Afrikaans and can even chat a bit in Turkish. He is married with 2 children and enjoys playing tennis, golf, and soccer.

"Do not judge me by my successes, judge me by how many times I fell down and got back up again."

Nelson Mandela

Dawn Coppens

VP of Sales, Key Accounts

LinkedIn Profile

Dawn Coppens brings over 20 years of sales and marketing experience to her position as VP of Sales and Key Accounts. Dawn is an integrated solution strategist that thrives on large account problem solving. Dawn has a Bachelor’s in Business and Certifications from SiriusDecisions. Dawn enjoys gardening and hiking in the mountains with her 2 dogs.

"There are only two mistakes one can make along the road to truth; not going all the way, and not starting."

Gautama Buddha

Bob Clark

VP of Call Center Operations

LinkedIn Profile

Bob Clark joined Televerde in 2014 as the Vice President of Contact Center Operations. Bob’s passion for people and relationships has helped lead to strong revenue performance, innovative processes and stellar morale among our 350+ teleservices professionals. Prior to joining Televerde, he built, transformed and led large inside sales and lead generation call center teams at IBM, D&B and Experian. He enjoys family adventures, traveling, golfing, hiking, biking and motorcycling.

"Make no little plans. They have no magic to stir men's blood…"

Daniel Burnham