James H. Hooker

President & CEO


LinkedIn Profile

In 1995, James Hooker’s entrepreneurial spirit led him to develop Televerde to help companies fill their sales pipelines and marketing funnels through insights and demand generation teleservices. Jim has set an extreme customer service culture and an always get better attitude to deliver results for clients. Prior to Televerde, Jim served as President and COO of Pacific Corp Capital, Executive Vice President for Pacific Atlantic and President and CEO of Ceres Capital Corp. He has been a world-class novice bridge player in the American Contract Bridge League, and was voted “The Best Parent Fan” in support of his son Joey’s Big Red Cornell wrestling team.

"Continuous improvement is better than delayed perfection."

Mark Twain

Vince Barsolo

Senior VP of Operations

Vince Barsolo joined Televerde in 1997 in the role of Call Center Supervisor where, as a star performer, he quickly rose through the ranks. Vince is a customer experience expert and leads all contact center operations and training. His career highlights include creating sales networks, launching contact centers and leading key account relationships. Vince enjoys escaping to his cabin in Prescott, Arizona, golfing and supporting his favorite sports team.

“You may say I'm a dreamer, but I'm not the only one. I hope someday you'll join us. And the world will live as one.”

John Lennon

Chris Palmer


LinkedIn Profile

Chris Palmer, CPA, joined Televerde in 2011 as the first CFO. Chris’ leadership goes well beyond driving the financial excellence at the company as he also leads the IT and Data departments. Chris established his 20-plus-year career in leadership positions at technology giants Intel and Micron Technology. He received Arizona CFO of the Year in 2015 for Medium Private Company award by FEI. Chris is married and a has a young son. Chris is a hiker, biker and avid runner. He’s also a board guy--skiing and surfing that is.

"Insanity: doing the same thing over and over again and expecting different results."

Albert Einstein

Ray Kemper



LinkedIn Profile

Ray Kemper joined Televerde in 2015 as its first Chief Marketing Officer. Ray brings over 20 years of broad domestic and international marketing management experience. He leads marketing, demand generation, product management and strategic alliances. Prior to joining Televerde, Ray held marketing executive roles with Microsoft, AT&T Mobility (formerly Cingular Wireless) and BellSouth International. He speaks Spanish and Portuguese and considers himself a foodie, travel expert, technology geek and dog lover.

"Make it So!"

Jean Luc Picard
Captain Starship Enterprise

Michelle Cirocco

VP of Client Success


LinkedIn Profile

Joining Televerde in 1997, Michelle Cirocco now leads the Client Success department. Michelle is a strong customer champion with a tireless commitment to productivity and excellence. She is a member of the National Association of Women MBA’s, and is certified by SiriusDecisions. Michelle also leads several Televerde corporate social responsibility initiatives. She is married with two sons and loves running and snow skiing.

"You have brains in your head. You have feet in your shoes. You can steer yourself in any direction you choose. You're on your own, and you know what you know. And you are the guy who'll decide where to go."

Theodore Seuss Geisel

Jim Thorburn


Jim Thorburn joined Televerde as its Chief Sales Officer in 2016.  He is a strong customer advocate who is responsible for leading global sales initiatives for Televerde's growing, world-class sales organization.  With his 30+ years of executive experience in private equity, public and private companies, Jim has demonstrated leadership in a number of industries including technology, automotive and alternative energy.  He enjoys golfing, skiing, cycling, exercising, theatre, museums, Charles Rennie Macintosh and Frank Lloyd Wright, reading Scottish Crime and enjoying a malt whisky on a wet, windy day in Scotland.

“The harder I practice the luckier I get.”

Gary Player

Dawn Coppens

VP of Sales, Key Accounts

LinkedIn Profile

Dawn Coppens brings over 20 years of sales and marketing experience to her position as VP of Sales and Key Accounts. Dawn is an integrated solution strategist that thrives on large account problem solving. Dawn has a Bachelor’s in Business and Certifications from SiriusDecisions. Dawn enjoys gardening and hiking in the mountains with her 2 dogs.

"There are only two mistakes one can make along the road to truth; not going all the way, and not starting."

Gautama Buddha

Bob Clark

VP of Call Center Operations

LinkedIn Profile

Bob Clark joined Televerde in 2014 as the Vice President of Contact Center Operations. Bob’s passion for people and relationships has helped lead to strong revenue performance, innovative processes and stellar morale among our 350+ teleservices professionals. Prior to joining Televerde, he built, transformed and led large inside sales and lead generation call center teams at IBM, D&B and Experian. He enjoys family adventures, traveling, golfing, hiking, biking and motorcycling.

"Make no little plans. They have no magic to stir men's blood…"

Daniel Burnham

Lynne Oldham

Chief People Officer


LinkedIn Profile

Lynne Oldham is the Vice President of Organizational Development and joined Televerde in 2017. Lynne has transformed HR teams into value-added business partners by focusing on developing people, organizational capabilities and competitive growth. Prior to Televerde, Lynne held HR leadership roles at Driscoll’s, BNP Paribas and her own consulting company. Lynne enjoys painting, pilates, playing with her 2 dogs and hanging with her wonderful family and 5 grandkids.

"You are here not merely to make a living. You are here to enable the world to live more amply with greater vision and with a finer spirit of hope and achievement. You are here to enrich the world. You impoverish yourself if you forget this errand."

Woodrow Wilson

Morgan Jones

General Manager Europe


LinkedIn Profile

Morgan Jones is an accomplished B2B sales, marketing and demand generation leader, bringing a keen understanding of inside sales and demand generation to Televerde. Most recently he was the Senior Director of Demand Generation for SAP, and has held demand generation and inside sales roles at IBM, Vignette Inc., and CA, Inc.

"There is a principle which is a bar against all information, which is proof against all arguments, and which cannot fail to keep a man in everlasting ignorance—that principle is contempt prior to investigation."

Herbert Spencer