How a Company on a Mission Put a Human Face on Customer Service

 

SurveyMonkey showcases how Televerde uses surveys to monitor the company’s Net Promoter Scores (NPS) and integrate data into their Salesforce instance. This allows for measurable improvement and to “keep a handle on the pulse of our clients, improve customer retention, and increase customer satisfaction.”

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Televerde

Author: Televerde

Televerde is a global demand generation company that provides sales and marketing solutions designed to acquire new business and accelerate revenue.  Connect on LinkedIn.


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