25%YoY increase

inbound lead conversion

56xROI

for recent annual results

$14.1million

in revenue delivered in one year

THE
Background

For over 20 years, this $5.5B company has been helping leading enterprise organizations accelerate business breakthroughs and deliver outstanding cost efficiency through innovative data storage and management solutions. Organizations worldwide choose this leading technology company for its “go beyond” approach and broad portfolio of cloud computing, flash storage, and disk-to-disk backup solutions.

A need to establish a demand center of excellence to support current customer inquiries, enterprise field sales, and partner enablement led them to Televerde. They needed an inbound team to capture inquiries from all sources, including contact us inbound forms, toll-free inbound calls, emails, and interactive chat.

Challenges

  • Needed a way to support enterprise field sales and partner enablement
  • No inbound support for prospect or customer
  • Needed a global strategic plan for sales expansion, rebranding, and business processes

The Solution

Televerde Services

  • Inbound Lead Support
  • Outbound Lead Development
  • Data Intelligence
  • Event Recruitment
  • LDR/SDR team in LATAM

Over the past twelve years, Televerde and this industry-leading data storage company have grown together through a relationship built on trust and results. Televerde’s own global expansion has helped facilitate this client’s recent international needs in a changing business climate.

In addition to remaining responsible for all of this client’s inbound lead support in the U.S., Televerde helps manage event recruitment campaigns and partner channel programs and recently launched lead development and sales development agents in Latin America to support the company’s sales and marketing efforts in Argentina, Brazil, and Chile.

The Results

Over a four-year period, Televerde-supported programs delivered more than 15,000 leads and created $120 million in incremental revenue for this client. Results improved year-over-year, and a recent year Televerde generated $14.1 million in revenue for the company, along with $53.9 million in revenue pipeline from inbound support programs. Through the growth of the relationship, the client also reached an all-time high of 56x ROI.

“Televerde has been a consistently
strong partner for us. Our bottom
line has improved every year since
2005 because of the dedication of
the Televerde team.”
-Sr. Marketing Manager

We’ve got a
track record of success