Our team of passionate executives lead by example and set a tone that makes Televerde truly one-of-a-kind.
President & CEO
Senior VP of Operations
Chief Social Responsibility Officer
Chief Sales Officer
Chief People Officer
VP of Product Management
Chief Financial Officer
Head of Client Success
General Manager, APAC
In 1995, James Hooker’s entrepreneurial spirit led him to develop Televerde to help companies fill their sales pipelines and marketing funnels through insights and demand generation teleservices. Jim has set an extreme customer service culture and an always get better attitude to deliver results for clients. Prior to Televerde, Jim served as President and COO of Pacific Corp Capital, Executive Vice President for Pacific Atlantic and President and CEO of Ceres Capital Corp. He has been a world-class novice bridge player in the American Contract Bridge League, and was voted “The Best Parent Fan” in support of his son Joey’s Big Red Cornell wrestling team.
"Continuous improvement is better than delayed perfection." - Mark Twain
Vince Barsolo joined Televerde in 1997 in the role of Call Center Supervisor where, as a star performer, he quickly rose through the ranks. Vince is a customer experience expert and leads all contact center operations and training. His career highlights include creating sales networks, launching contact centers and leading key account relationships. Vince enjoys escaping to his cabin in Prescott, Arizona, golfing and supporting the Pittsburgh Steelers.
“You may say I'm a dreamer, but I'm not the only one. I hope someday you'll join us. And the world will live as one.” - John Lennon
Michelle Cirocco developed her passion and commitment for the success of the business and growth of the business model through her career at Televerde which began in 1999. Michelle’s career at Televerde includes leading the company’s global marketing department, building and managing the client success department, overseeing sales operations, and early roles in sales and account management. She earned her MBA at Arizona State University where she is also an Advisory Board Member for the Center for Services Leadership. She is an avid TED fan and recently organized and hosted TEDxPerryvilleCorrectional, which looked behind the curtain of incarceration to show the potential that exists in giving a second chance and was the first TEDx to be held in an Arizona prison facility. Michelle also dedicates a significant amount of her free time giving back to her local community by volunteering for the Phoenix Rescue Mission, Athena International and the Arouet Foundation.
"You have brains in your head. You have feet in your shoes. You can steer yourself in any direction you choose. You're on your own, and you know what you know. And you are the guy who'll decide where to go." - Theodore Seuss Geisel
Vince McLain joined Televerde in May of 2018. He has successfully built and scaled exceptional sales teams throughout his 25 years of sales and marketing experience within the internet and technology sectors. Prior to Televerde, Vince served as the Senior Vice President of Sales at Steelhouse, where he fostered rapid growth and doubled revenue for three consecutive years. He is a US Navy veteran and enjoys spending time with his wife and three children, as well as soccer, hiking, off-roading, and coaching youth sports.
“I cannot make a smart guy hungry but I can make a hungry guy smart.” – Unknown
Lynne Oldham joined Televerde in January 2017. Lynne has transformed HR teams into value-added business partners by focusing on developing people, organizational capabilities and competitive growth. Prior to Televerde, Lynne held HR leadership roles at Driscoll’s, BNP Paribas and her own consulting company. Lynne enjoys painting, walking, playing with her 2 dogs and hanging with her husband and wonderful family.
"You are here not merely to make a living. You are here to enable the world to live more amply with greater vision and with a finer spirit of hope and achievement. You are here to enrich the world. You impoverish yourself if you forget this errand." - Woodrow Wilson
Cathy Wright joined Televerde as VP of Product Management in February 2018. She brings over 20 years of experience leading Product Management teams to deliver B2B products and services to market in companies such as Wolters Kluwer, The NPD Group, Dun & Bradstreet, iMarket, and OneSource Information Services. Having also spent 10 years in field sales and account management positions, Cathy is keenly focused on ensuring Televerde’s solutions meet the needs of our clients. In her free time, Cathy enjoys hiking, yoga and international travel.
“Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” - Sun Tzu
Jill Barnard joined Televerde in October of 2018. She is a visionary CFO focused on strategic movements and fast company growth. She is an effective, motivating, and hands-on leader with 30 years of executive experience in seven industries. Jill's operations strengths support business decision-making efforts, streamlines infrastructure, and optimizes assets. She is always looking at the big picture and creating solutions for both financial and operational concerns. As part of the Televerde executive team, Jill's foresight and leadership will help us provide the best possible solutions to our clients. She is passionate about animals and volunteers with several organizations. Jill is also an avid world traveler.
"No one can make you feel inferior without your consent." - Eleanor Roosevelt
Taylor Napierski joined Televerde in August of 2018. Taylor spent 10 years as a thought leader and strategist within the Finance and Technology sectors. He developed extensive experience in customer journey and experience mapping, the voice of the customer strategies and building industry-leading customer support solutions. Taylor earned a Bachelor’s degree in Business Management and an International MBA in Global Management from the Thunderbird School of Global Management. He is an avid competitor in Tough Mudder and Spartan races and enjoys spending time outdoors with his wife and their three children.
"Be the reason someone believes in the goodness of people."
Michel Stutz joined Televerde in November 2017 to head up the Asia Pacific (APAC) region. His 18 years of global omnichannel contact centre experience provide the executive leadership to lead Televerde’s expansion to the region. Prior to Televerde, Michel built his expertise in inbound, outbound, B2C and B2B omnichannel services with Lufthansa Airlines. He grew up in South Africa, speaks fluent English, German, Afrikaans and can even chat a bit in Turkish. He is married with 2 children and enjoys playing tennis, golf, and soccer.
"Do not judge me by my successes, judge me by how many times I fell down and got back up again." - Nelson Mandela