Our team of passionate executives lead by example and set a tone that makes Televerde truly one-of-a-kind.
President & CEO
Senior VP of Operations
Head of Global Marketing
Chief Sales Officer
Chief People Officer
VP of Product Management
Head of Client Success
VP of Information Technology
General Manager, Europe
General Manager, APAC
In 1995, James Hooker’s entrepreneurial spirit led him to develop Televerde to help companies fill their sales pipelines and marketing funnels through insights and demand generation teleservices. Jim has set an extreme customer service culture and an always get better attitude to deliver results for clients. Prior to Televerde, Jim served as President and COO of Pacific Corp Capital, Executive Vice President for Pacific Atlantic and President and CEO of Ceres Capital Corp. He has been a world-class novice bridge player in the American Contract Bridge League, and was voted “The Best Parent Fan” in support of his son Joey’s Big Red Cornell wrestling team.
"Continuous improvement is better than delayed perfection." - Mark Twain
Vince Barsolo joined Televerde in 1997 in the role of Call Center Supervisor where, as a star performer, he quickly rose through the ranks. Vince is a customer experience expert and leads all contact center operations and training. His career highlights include creating sales networks, launching contact centers and leading key account relationships. Vince enjoys escaping to his cabin in Prescott, Arizona, golfing and supporting his favorite sports team.
“You may say I'm a dreamer, but I'm not the only one. I hope someday you'll join us. And the world will live as one.” - John Lennon
Michelle Cirocco joined Televerde in 1999 and now leads the global marketing department. Michelle is a strong customer champion with a tireless commitment to demand generation excellence and best practices. She is an advisory Board member of the Arizona State University’s Center for Services Leadership, and holds multiple certifications from SiriusDecisions. Michelle also leads Televerde corporate social responsibility initiatives. She is passionate about Televerde’s business model, an avid TED fan, and spends her free time on the golf course, the ski slopes or travelling with her husband.
"You have brains in your head. You have feet in your shoes. You can steer yourself in any direction you choose. You're on your own, and you know what you know. And you are the guy who'll decide where to go." - Theodore Seuss Geisel
Vince McLain joined Televerde in May of 2018 as the Chief Sales Officer. He has successfully built and scaled exceptional sales teams throughout his 25 years of sales and marketing experience within the internet and technology sectors. Prior to Televerde, Vince served as the Senior Vice President of Sales at Steelhouse, where he fostered rapid growth and doubled revenue for three consecutive years. He is a US Navy veteran and enjoys spending time with his wife and three children, as well as soccer, hiking, off-roading, and coaching youth sports.
“I cannot make a smart guy hungry but I can make a hungry guy smart” – Unknown
Lynne Oldham is the Chief People Officer and joined Televerde in January 2017. Lynne has transformed HR teams into value-added business partners by focusing on developing people, organizational capabilities and competitive growth. Prior to Televerde, Lynne held HR leadership roles at Driscoll’s, BNP Paribas and her own consulting company. Lynne enjoys painting, walking, playing with her 2 dogs and hanging with her husband and wonderful family.
"You are here not merely to make a living. You are here to enable the world to live more amply with greater vision and with a finer spirit of hope and achievement. You are here to enrich the world. You impoverish yourself if you forget this errand." - Woodrow Wilson
Cathy Wright joined Televerde as VP of Product Management in February 2018. She brings over 20 years of experience leading Product Management teams to deliver B2B products and services to market in companies such as Wolters Kluwer, The NPD Group, Dun & Bradstreet, iMarket, and OneSource Information Services. Having also spent 10 years in field sales and account management positions, Cathy is keenly focused on ensuring Televerde’s solutions meet the needs of our clients. In her free time, Cathy enjoys hiking, yoga and international travel.
“Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” - Sun Tzu
Taylor Napierski joined Televerde in August of 2018 as Head of Client Success. Prior to joining, Taylor spent 10 years as a thought leader and strategist within the Finance and Technology sectors. He developed extensive experience in customer journey and experience mapping, voice of the customer strategies and building industry leading customer support solutions. Taylor earned a Bachelor’s degree in Business Management and an International MBA in Global Management from the Thunderbird School of Global Management. He is an avid competitor in Tough Mudder and Spartan races and enjoys spending time outdoors with his wife and their three children.
"Be the reason someone believes in the goodness of people."
Lindsey joined Televerde in 2015 as the Head of IT to lead our Information Technology, Business Intelligence and Data Operations. Lindsey is a customer minded IT leader with over 15 years of experience planning, developing and implementing information systems that drive change and enable strategy. Prior to Televerde, Lindsey led strategic systems and data oriented solutions at Xerox and Insight. She enjoys family adventures with her husband and three kids and sunrises on the jogging trail.
"Some succeed because they are destined to, but most succeed because they are determined to." - Henry Van Dyke
Morgan Jones is an accomplished B2B sales, marketing and demand generation leader, bringing a keen understanding of inside sales and demand generation to Televerde. Most recently he was the Senior Director of Demand Generation for SAP, and has held demand generation and inside sales roles at IBM, Vignette Inc., and CA, Inc.
"There is a principle which is a bar against all information, which is proof against all arguments, and which cannot fail to keep a man in everlasting ignorance—that principle is contempt prior to investigation." - Herbert Spencer
Michel Stutz joined Televerde in November 2017 as Head of Operations for the Asia Pacific (APAC) region. His 18 years of global omnichannel contact centre experience provide the executive leadership to lead Televerde’s expansion to the region. Prior to Televerde, Michel built his expertise in inbound, outbound, B2C and B2B omnichannel services with Lufthansa Airlines. He grew up in South Africa, speaks fluent English, German, Afrikaans and can even chat a bit in Turkish. He is married with 2 children and enjoys playing tennis, golf, and soccer.
"Do not judge me by my successes, judge me by how many times I fell down and got back up again." - Nelson Mandela